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Policies and Shipping Information
Shipping Rates and Policies

Returns/Refund Policy 

We want you to have confidence in ordering from In order to return or exchange a non consumable product, you need to contact us for authorization to return.Please email us:   No returns will be accepted without proper authorization.  Once you receive an email for authorization to return, please follow those instructions in the email. Some products eg (siphon coffee/tea maker has to be returned to us in Canada even if you reside in the States) Please follow instructions in the email. Please remember that products should be in its original packaging.

Directions to make your return or exchange by mail


  • Include all original packing materials whenever possible to better protect the product.
  • Indicate reason for return.
  • We recommend items be returned via UPS or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.
  • You are responsible for all freight charges. However, you will be credited for all damaged, defective, or wrong items shipped. Please include the postal receipt in your return package.



We will do our best to process the return quickly. Please allow 14-21 days. Refunds will be credited to the original purchasing credit card account number only.


At your, we guarantee that all our products are of the highest quality and are free of defects.

Shipping Fees

Once payment is settled, orders are shipped between Tuesday thru Saturday. Sundays, and holidays, your order will be shipped our next business day.
We will ship the cheapesst rate whenever possible. Shipping fees are priced at a flat fee. Due to the weight of tea sets, we have included the extra cost of weight within the pricing of the product.

Due to the Canadian Postal Services going on strike, shipping prices will be increased for products delivered within Canada as well as the Yerba Mate Tea, Tea Products and Accessories. When the strike is over, shipping will return to normal. 


At, Ontario customers will be charged a sales tax of 8% excluding teas.



In rare instances where your product may be backordered, we will contact you via email as soon as possible to advise you of the delay. It is our policy to do everything within our limits to ensure that your backorder arrives within a reasonable amount of time.


We want to get your order(s) to you as soon as possible. If you decide to change your mind after your order has been processed (shipped out), please follow our return policy.